How we manage your investment property

Being a landlord is a complicated business these days. With new legislation being introduced at an eye-watering rate, it is increasingly important to ensure that your investment is properly managed - to protect yourself, your investment and your tenants. At Tortoise, we take this responsibility very seriously. We understand your obligations as a landlord and the potential pitfalls. Entering into a professional partnership with Tortoise increases the likelhood of attaining your investment goals. We are accredited experts in our field with tried and tested policies and procedures which are comprehensive and minimise risk. We are also friendly, yet professional people and will go out of our way to make life as easy as possible. This is why most of our landlords and tenants have stuck with us for many, many years.
Click on the sections below to find out more and please get in touch for a chat about the detail.

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An Agent you can trust

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We heavily invest in finding your perfect tenant, we are all in!

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We concentrate on making your investment work for you!

What do we do well?

  • We deliver professional management services targeted at the professional private rented sector within the greater Peterborough region.
  • We lead the way in managing properties that provide well-maintained, well-presented, clean and safe homes for families, couples and individuals.
  • We have an organised rent collection process that can also be supported by our rent and legal guarentee scheme.
  • Through high standards of quality and our asset management, we ensure all our landlords retain the investment value of their properties whilst they are with us.
  • The perfect presentation and marketing of a property.
  • We deliver consistent, excellent results for all our individual landlords within our portfolio through our identification of professional tenants, protection against rent arrears, professional management and maintenance of your investment.
We have been awarded a spot in the "best estate agent guide 2022" for our lettings and management services
"Tortoise provided me with a comprehensive property management service over a four year period, offering a friendly, transparent and consistent relationship."
Tracy Matthews

Our Tortoise Tenant

The tenants we provide can prove through references that they hold:
  • A good clean credit record.
  • A proven track record when previously renting a home.
  • A comfortable income.
  • The right to rent a home in the UK.
How we work with our tenants:
  • An honest and open approach when communicating.
  • A personal approach to property visits.
  • A clear approach to notice periods and checkouts.
  • A principled approach to safety.
  • A professional and detailed approach to deposit security and distribution.
These elements combined with our experience helps us to match your property with the correct tenant(s)
"A fast, efficient and reliable service at all times to maintain good relations on behalf of the landlord and tenant."
Christine Peck

Tortoise in more detail

If you like your property data and reports, we supply:
  • House price data for Peterborough, its postcodes and suburbs.
  • Rental data for Peterborough, it's postcodes and suburbs.
  • Blog posts and articles on the property industry.
  • Dedicated market data web page - found here.
  • Annual Self Assessment Reports.
  • Monthly rental statements.
  • Two yearly property audit
If you like facts and figures like we do follow us below:
  • Follow us on Facebook here.
  • Want the latest market information? Click here.
  • Join the Tortoise tribe for the latest property news here.
  • Want to get to know the experts that can advise you on your investment?
    Connect with us on Linkedin here

We're a "Trusty Tortoise" for a reason

  • All of our members of staff are level 3 qualified property managers.
  • We are one of only a handful of ‘Safeagents’ in the City.
  • We are a member of the The Property Ombudsman.
  • We take cyber security seriously, with that in mind all our systems are covered by Sophos Security Systems.
  • Our professional indemnity insurance is provided by Hiscox Insurance Ltd. Giving you peace of mind that we're here to stay.
  • We have client money protection insurance through our Safe Agent scheme, meaning our tenants and landlord monies are in safe hands.
  • We use the custodial element of the deposit protection scheme to protect tenant deposits.
  • We are registered with the ICO (Information Commissioners Office) for data protection purposes. Meaning your information is held securely and safely.
"In short, they took the pain and worry out of being a landlord."
Ian Phillips

Our fees for landlords

We understand the many reasons why people become landlords and, whether you have a single property or a portfolio, our business is about making your investment work for you. Our price structure is very straightforward, just like our approach in general. Our property management service is comprehensive, follows our regulators code of conduct and has been designed to build professional, yet personal relationships between landlords, tenants and ourselves. Through this service, access is available to property professionals like solicitors, accountants, local councils, insurers and maintenance contractors that are all necessary stakeholders when managing a property or a portfolio.

Our charging structure is transparent and practical
Our management charge starts from 10.5% + VAT (12.6% inc VAT) per calendar month dependant on the monthly rental value of a property:-

10.5% + VAT (12.6% inc VAT) over £1,000 (rental value per calendar month)
11.5% + VAT (13.8% inc VAT) up to £999 (rental value per calendar month)

We have a setup fee of:-
£350 + VAT (£420 inc VAT) for properties with up to 2 bedrooms.
£450 + VAT (£540 inc VAT) for properties with 3+ bedrooms.

Our setup fee includes a digital pictured inventory at check-in, the tenancy agreement, the check in, the pre-check out meeting, the protection and distribution of deposits.
For Full information on our fully managed service fee structure please click here

If your property falls under selective licensing and require more information on what this means for you. Follow the link to the local council website for more information by clicking here.

As part of our membership with Safe Agent we are also covered by The Safe Agent Client Money Protection Scheme ensuring that monies held in our client accounts are held securely and are fully insured. You can find our Client Money Protection Certification here click here

All deposits are held by the Deposit Protection Service. We are registered with The Property Ombudsman and our registration number is: D6110. As part of our membership with Safe Agent we are covered by The Safe Agent Client Money Protection Scheme ensuring that monies held in our client accounts are held securely and are fully insured. Our Licence number is: A4526.

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Meet our property managers

Meet our Property Manager - Mike Matthews

As part of our ‘Meet the Team’ feature, this month we meet Mike Matthews, Managing Director/Property Manager. Mike Has lived in Hampton for 12 years and lives with his partner Liz and their daughter India. He started Tortoise Properties in 2007 and has managed the development of the company since then.

Meet our Property Managers - Helen & Roger

Helen & Roger are key in the management of our lettings portfolio. Having worked for Tortoise since 2009, she has extensive knowledge of our properties and co-ordinates the ever growing, complex array of checks and balances required to legally let a property in today’s market.

Current property market

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So, What's My Next Step?

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Be sure to stay connected with us
We have a strong online presence on social media and would love for you to join our online family and keep in touch.
On our social media pages we advertise all properties coming available with us before they're advertised on the major portals, local market news in each area of the city as well as offering advice for home owners, home buyers, landlords and tenants alike in our Facebook group.
Follow the links below to the platform that suits you to stay in touch:
Facebook: https://www.facebook.com/Tortoiseproperty
Facebook Group: https://www.facebook.com/groups/tortoisepropertytribe/
Instagram: https://www.instagram.com/TortoiseProperty
LinkedIn: https://www.linkedin.com/company/tortoise-property
Youtube: https://www.youtube.com/user/TortoiseProperty

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